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You really need a good travel agent when an emergency arrives while you’re overseas. Helen is an amazing person, professional, friendly and efficient. She organised an amazing travel package for us. When my wife sustained a back injury, Helen organised the return home including additional flights, hotels and wheelchair assistance. Wonderful … a life saver … thank you so much.
Roger Dawson (Allambie, Sydney).
H W
2024-09-25
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Helen and her team are the best! Booked our Europe and Vietnam trip with YourHolidays earlier this year. We were extremely impressed! Helen found us great airfares and recommended beautiful accommodation along the way. She also responded quickly when we had questions while we were away. Highly recommend this agency.
Samuel Vatsaklis
2024-08-02
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We were introduced to Helen to get airfares after having made a late decision to fly to Europe. Helen was able to help us in a professional and supportive way that took away our stress. I would highly recommend Helen to anyone thinking of travelling. We have certainly found our travel agent for our future travels.
Jeltje Gillian
2024-07-14
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Thank you for the great service and travel advice. Our trip was trouble- free and enjoyable. I would recommend contacting Helen Nguyen for your travel information and bookings: she's professional, knowledgeable and prompt.
John Barnier
2024-07-05
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I never write reviews but the stellar treatment provided by Helen Nguyen in June 2024 deserves wide recognition, so here goes...
This year we booked Oman Air to Europe through Helen for a change from last year's (excellent) trip with Vietnam Air, also booked through Helen. In the event Oman Air was terrible from changing the return date twice requiring us to stay and pay for an unwanted additional two nights in Paris; the Departure Lounge in Paris wanted 22 Euro per person to use the shower(!); service onboard was haphazard; food not up to scratch (example uncooked pasta); similarly with wines (Penfold's Koonunga Hill Chardonnay in Business? What?); and to cap it off, a delayed arrival in Muscat meant missing our homebound connection, being thereby offered Qantas Economy from Bangkok to MEL or an overnight stay in Bangkok at OUR cost to access Business!
None of this was Helen's doing, of course, but this is where Helen's assistance was invaluable. Helen answered her phone immediately and, when I explained, spoke to the Oman operative to quietly and correctly work through a proper outcome. As a consequence we were lodged overnight in the Muscat Airport Hotel at Oman Air's cost and enjoyed a Business flight home with Qatar via Doha where service, food & beverage were beyond reproach. A very happy conclusion to our holiday with the excellent assistance of Helen who cares and puts in the effort - thankyou so much - we will always book with you Helen and really appreciate all your assistance with this issue and generally.
Best wishes JB
Debbie Conley
2024-06-25
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We have been using Helen’s travel advice and services for over 10 years now. Helen is very knowledgeable and very prompt with her replies. All our flights and accommodation have gone smoothly and we have no hesitation in recommending her to friends and family.
Adrian Shine
2024-06-03
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I have no hesitation in recommending Helen at YourHolidays.
She was very efficient and helpful as well as responsive to any requests and did not begrudge the time needed to fine-tune a difficult itinerary, even though that meant quite a few adjustments and rearrangements.
I have the perfect holiday coming up thanks to her diligence.
I hope that next time I will make her job easier even though nothing seemed to be too much trouble for her.
Thanks Helen.
such a difficult
Eric HESE
2024-06-01
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Found YourHolidays by chance. Best travel agent I have come across in 40 years of travel. Owner Helen is extremely polite, helpful and caring about her clients. Has always been a great support when trouble has arisen when travelling. Have used her services for about 6 years now and can't fault her on anything. Have recommended her to family and friends who have also
Praised her services back to me. And best of all she always finds the best priced flights to suit your plans. Definitea 5 star outfit. Can't recommend her enough. Suggest you give her a try and see for yourself.
Peter Hall
2024-05-30
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Helen was oustanding
john mythen
2023-06-19
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This is the best Travel Agent I’ve ever dealt with!
Helen is most helpful, polite, bubble, knowledgeable! I always have complete confidence in my dealings with Helen!
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